Code of Conduct

• Reliability: Ship orders on time, communicate clearly, and honour your listings and commitments.
• Quality Products: List and deliver products that match your descriptions and meet reasonable expectations.
• Honest Pricing: Set clear, accurate prices. Refunds and cancellations follow platform and seller policies.
• Clear Communication: Respond promptly to buyer messages and keep buyers informed about orders.

• Respect Boundaries: Respect buyer privacy and personal data. Do not share or misuse contact or address details.
• Professional Conduct: Maintain appropriate, respectful behavior with all buyers and other sellers.
• Safety First: Use safe packaging and shipping practices. Comply with any applicable product safety standards.
• Cultural Sensitivity: Respect diverse backgrounds and communicate appropriately.

• Payments: Buyers pay the seller directly (card when the shop offers it, or EFT). Handsy does not hold order funds and does not run escrow. In-app credits can be used for promotions and other platform features, not for product orders.
• Accurate Information: Provide truthful information about your products, listings, and store. Do not mislead buyers.
• No Spam or Solicitation: Do not send unsolicited messages or promote competing marketplaces. Buyers and sellers may talk freely, including off Handsy. Do not ask someone to skip or hide a Handsy order to avoid the recorded order system.
• Report Issues: Use the reporting system for legitimate concerns, not personal disputes.

• Minor Issues: Warning or temporary listing or account limitations.
• Serious Violations: Account suspension or permanent removal.
• Pattern of Behavior: Progressive consequences based on history.

This code of conduct protects everyone in our community. When sellers follow these standards, buyers feel confident shopping on Handsy, and our marketplace can grow sustainably. Violations not only harm individual buyers but damage trust in the entire community.