Return & Refund Policy

Handsy is a marketplace connecting South African buyers with independent sellers. This policy explains how returns, refunds, and cancellations work on the platform. It operates alongside the Consumer Protection Act 68 of 2008 (CPA). Where any seller policy or listing term is less favourable than the CPA, the CPA prevails.

• Goods must be safe, of good quality, and fit for purpose (CPA s9).
• Defective or misdescribed goods may be returned within 6 months for repair, replacement, or refund (CPA s56).
• Direct marketing purchases may be cancelled within 5 business days without penalty in applicable cases (CPA s16), subject to exceptions for consumed or custom-specified goods.
• Contract terms that waive or reduce these rights may be void or unenforceable where the CPA applies (CPA s51).

Sellers may publish their own return and refund policy in store settings. That policy is shown to buyers together with this notice. Seller policies may only add clarity or more generous terms — they cannot remove CPA rights. Handsy may disregard conflicting seller wording when resolving disputes or displaying checkout information.

• Buyers should contact the seller promptly if an order has not shipped or been fulfilled.
• Sellers should cancel and refund (or agree not to proceed) when they cannot fulfil an order.
• If the parties cannot agree, either party may open a dispute through the app.

• Contact the seller first with photos and a clear description of the issue.
• Returns for change-of-mind are at the seller's discretion unless their published policy or the CPA provides otherwise.
• Defective, damaged, or wrong items should be handled in line with CPA remedies and the seller's stated policy.
• Return shipping is typically arranged between buyer and seller unless the seller policy states otherwise.

Product orders are usually paid by EFT directly to the seller. Refunds are processed by the seller to the buyer's account once agreed or required by law. Handsy does not hold buyer order funds. Subscription or wallet credits follow separate payment terms. Keep proof of payment and correspondence.

If you cannot resolve an issue with the seller, open a dispute from the order screen. Handsy may request evidence from both parties and suggest or require a fair outcome (repair, replacement, partial or full refund) consistent with the CPA and this policy.

Digital goods may have different return rules once access is granted. CPA rights still apply to defective or misdescribed digital products. Sellers should state any limits clearly in their listing and store policy.

Questions about this policy: use the in-app Support Center. For CPA complaints you may also contact the National Consumer Commission or relevant ombudsman schemes.