Guides / Buyer

1. 1

   Message the shop

   Ask to cancel if it has not shipped, or to arrange a return if it has arrived.

   My orders
2. 2

   Follow returns

   Use photos and the shop’s return policy plus Handsy’s Return & Refund Policy. CPA rights still apply.

   Refund policy
3. 3

   Open a dispute

   From the order choose Raise a dispute. Attach proof of payment, photos, and messages.

   Disputes
4. 4

   Refunds are seller-to-buyer

   Handsy never holds order funds, so it cannot reverse a card or EFT payment. Any refund is paid by the seller.